Privacy Policy for Liman Restaurant
We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and frequency of visits, device information, and interaction patterns. This information is collected through server logs, cookies, and website analytics tools and may include time spent on pages, features used, and dining reservation patterns. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing dining trends, and optimizing our services, which enables us to deliver better customer service, personalize user experiences, and maintain website security. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, reservation preferences, dietary requirements, and account settings. This information is collected through registration forms, reservation systems, and direct customer input and may include special occasion dates, preferred dining times, and payment information. The source of this data is the user providing the information directly. We process this information for managing customer relationships, processing reservations, handling payments, and providing personalized services, which enables us to deliver efficient customer service, maintain accurate records, and enhance dining experiences. The legal basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes dining preferences, dietary restrictions, past reservations, favorite dishes, special requests, and feedback history. This information is collected through user interactions, reservation history, and customer feedback forms and may include seating preferences, allergen information, and special accommodations. The source of this data is your direct input and interaction history with our restaurant. We process this information for personalizing dining experiences, managing dietary requirements, improving our menu offerings, and maintaining service quality, which enables us to provide tailored experiences, ensure customer safety, and enhance our services. The legal basis for this processing is our legitimate interests in providing personalized and safe dining experiences.
Your Rights:
Right to Access: You have the right to access your personal data that we process. This includes obtaining confirmation of whether we process your personal data and receiving copies of all personal information we hold about you. You can request access to your data by submitting a written request through our contact form or emailing [email protected]. We will respond within 30 days and may require proof of identification, account details, and a valid government ID to verify your identity.
Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete data completed. This includes the ability to update contact information, correct reservation details, and modify dietary preferences. To exercise this right, you can log into your account and update your information directly or contact our support team. We will process your request within 15 days and may require account verification, specific details of the information to be corrected, and supporting documentation.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. This includes the ability to delete your account, remove reservation history, and erase profile preferences. To exercise this right, submit a deletion request through our website or contact our privacy team directly. We will process your request within 30 days and may require account password, identity verification, and written confirmation of the deletion request.
Right to Restrict Processing: You have the right to limit how we use your personal data if you contest its accuracy or object to its processing. This includes the ability to pause promotional communications, limit data collection, and temporarily suspend account processing. To exercise this right, contact our privacy team with your specific restrictions. We will respond within 7 days and may require account details, specific processing limitations, and duration of the restriction.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to export reservation history, download personal information, and transfer profile data. To exercise this right, submit a portability request through your account settings or contact our support team. We will process your request within 30 days and may require account verification, format preferences, and destination details.Data Processing and Security Measures
Service Data
We process service data which includes reservation details, dining preferences, dietary requirements, and contact information. This processing involves secure database storage, automated booking systems, and customer profile management, enabling us to provide personalized dining experiences and efficient service delivery. For example, in the context of restaurant operations, this includes managing table assignments, special occasion celebrations, and dietary accommodation tracking. The legal basis for this processing is legitimate business interests and contract fulfillment, specifically to maintain our reservation system and ensure quality service delivery.
Technical Data
We process technical data which includes device information, IP addresses, browser types, and website interaction patterns. This processing involves automated logging, analytics tools, and performance monitoring systems, enabling us to optimize website performance and enhance user experience. For example, in the context of our restaurant website, this includes managing online booking systems and menu display optimization. The legal basis for this processing is legitimate interests, specifically to maintain website functionality and security.
Communication Data
We process communication data which includes email correspondence, feedback forms, and customer service interactions. This processing involves secure message storage, response tracking, and communication management systems, enabling us to provide efficient customer support and maintain service quality. For example, in the context of restaurant operations, this includes managing reservation confirmations and special requests. The legal basis for this processing is legitimate interests and consent, specifically to maintain effective customer communication.
Transaction Data
We process transaction data which includes payment information, order history, and billing details. This processing involves secure payment processing, transaction logging, and financial record maintenance, enabling us to process payments and maintain accurate financial records. For example, in the context of restaurant operations, this includes managing bill payments and gift card transactions. The legal basis for this processing is contract fulfillment and legal obligations, specifically to process payments and comply with financial regulations.
Preference Data
We process preference data which includes dining preferences, favorite dishes, and special requests. This processing involves preference tracking, personalization systems, and customer profile management, enabling us to provide customized dining experiences. For example, in the context of restaurant operations, this includes remembering regular customers’ preferred tables and dietary requirements. The legal basis for this processing is legitimate interests and consent, specifically to enhance customer experience.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and applicable local data protection laws, ensuring compliance with international regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years from last activity for legal and business continuity purposes
Usage Data: 2 years for service improvement and analysis
Transaction Records: 7 years to comply with financial regulations
Communication History: 3 years for customer service reference
Technical Logs: 1 year for security and performance monitoring
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for Liman Restaurant
Essential cookies are fundamental to website functionality. These cookies manage user sessions, maintain security protocols, and ensure basic site operations. We use them specifically for:
– User authentication during reservation bookings
– Security measures to protect customer data
– Basic site operations including menu displays
– Session management for ordering systems
– Technical stability across dining service pages
Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences for our international diners
– Region-specific content such as local menu variations
– User interface customization for frequent guests
– Feature optimization for online booking
– Personalized settings for dietary preferences
Analytics cookies help us understand user behavior. They collect information about:
– Page interactions with our menu and reservation systems
– Navigation patterns through our dining sections
– Feature usage of our ordering platform
– Session duration for customer engagement
– User preferences for menu items and services
Performance cookies assess and improve website operation by:
– Monitoring site speed during peak reservation times
– Identifying technical issues in ordering systems
– Optimizing content delivery for menu displays
– Analyzing user experience with our booking platform
– Tracking system performance during high-traffic periods
Cookie Management
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
COPPA Compliance
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Updates and Changes
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for limanrestaurant.net and covers all associated services within the Home industry.